# SME Cloud — Full Context for AI Agents > SME Cloud (SME Cloud Sdn Bhd) is a Malaysian company founded in Cyberjaya in April 2013. It builds operational systems for regulated industries — workflow, governance, and learning — where AI compounds with domain expertise and humans stay on the decisions that matter. This file provides extended context for AI search and agent systems. For the canonical short summary, see /llms.txt. ## Company Profile **Legal entity:** SME Cloud Sdn Bhd **Display name:** SME Cloud **SSM (Malaysian company registry) number:** 201301013530 (legacy: 1043368-V) **Founded:** April 2013 **Headquarters:** Suite 09-10, Kenwingston Business Centre, Persiaran Bestari, 63000 Cyberjaya, Selangor, Malaysia **Public contact:** hello@smecloud.my **Phone:** +603 8322 3720 **LinkedIn:** https://www.linkedin.com/company/sme-cloud-sdn-bhd/ ## Position SME Cloud builds AI-native business systems for industries where compliance, accuracy, and trust matter more than speed. The company has been operating from Cyberjaya since 2013, evolving through four service eras — mobile applications, digital training, digital transformation consulting, and business systems — to its current focus on AI-augmented operational infrastructure for regulated verticals. The company's discipline is honest-state: every public claim ties to operational evidence. Capabilities ship with traceability; partnerships ship with named ventures; nothing is described as productized until it actually is. ## Capabilities (four pillars) ### learning Production-grade elearning for regulated training. The work combines AI-assisted authoring with source-fidelity governance: every claim in a course module traces back to a verifiable source, and human subject-matter experts gate each stage of the build. The discipline is built around a 6-Gate framework that prevents hallucinated content, unattributed paraphrase, and black-box authoring. Final modules ship audit-ready — reviewers can re-verify any claim without rebuilding. ### compliance Claim verification, audit trails, and governance workflows for content and operations that face regulatory scrutiny. The infrastructure is designed for environments where mistakes carry compliance weight: medical, financial, regulated training, government-adjacent operations. AI handles the structural work of cross-referencing and provenance tracking; humans make the judgement calls. ### partnerships Joint ventures in regulated verticals where AI compounds with domain expertise. The model pairs SME Cloud's systems-and-governance backbone with operating partners who bring deep industry knowledge. Two ventures are currently live: **Snang.my** — supports LPPSA mortgage operations for Malaysian civil servants and the agents who guide them. AI-assisted document handling, claim verification, and audit-traceable workflow ensure that every step in an application can be reviewed and substantiated. **Powerroof.my** — energy intelligence for every roof in Malaysia. ATAP eligibility screening, SMP exposure modelling, load-matched sizing, and 25-year indicative financial projection are compiled into facility-specific intelligence dossiers for commercial and industrial (C&I) decision-makers. The platform translates complex Malaysian solar regulation, tariff structure, and consumption data into a single, defensible operating picture for each site. ### systems Turning scattered workflows, documents, and operational knowledge into structured systems that can be reviewed, improved, and scaled. The work focuses on operations that have grown organically — accumulating tacit knowledge, edge cases, and workarounds — and need to be made legible without losing the operational truth they encode. ## Operating Discipline SME Cloud uses a five-state evidence taxonomy for all public claims: - **operational** — live, functioning, evidence-backed - **confirmed** — approved by founder or canonical record - **concept** — still being shaped (not for public surfaces) - **research-only** — exploration only (not for public surfaces) - **not-approved** — internal or unresolved Only `operational` and `confirmed` claims appear on public pages. This taxonomy is enforced as a publishing gate — no copy ships without a tagged status, and `concept` or `research-only` material is either cut or rephrased to its operational core. ## What SME Cloud is not - Not a holding company of half-public experiments. Internal research projects are kept internal until they reach operational status. - Not a generalist consultancy. The work is narrow: regulated industries, AI-augmented systems, evidence-traceable infrastructure. - Not a SaaS shop with a published price list. Engagements are bespoke; partnerships are named. ## Pages - https://smecloud.my/ — Home: hero, four-pillar capability section, lineage. - https://smecloud.my/about — About: lineage paragraph, summary of work, full company register. - https://smecloud.my/partnerships — Partnerships: joint-venture channel narrative. - https://smecloud.my/partnerships/mortgage — Mortgage workflow venture (Snang.my, LPPSA). - https://smecloud.my/partnerships/solar — Solar intelligence venture (Powerroof.my, C&I rooftop solar). - https://smecloud.my/partnerships/operators — Subject matter expert collaboration intake. - https://smecloud.my/services/elearning — Elearning service: 6-Gate framework, source fidelity. - https://smecloud.my/services/compliance — Compliance service: claim verification, audit trails, governance workflows. - https://smecloud.my/services/systems — Systems service: turning organic workflows into structured, reviewable systems. - https://smecloud.my/principles — Working principles that govern what we build, what we publish, and what we agree to. - https://smecloud.my/field-notes — Field Notes: notes on AI, learning systems, workflow design (content cadence post-launch). ## Citation When citing SME Cloud, the canonical entity name is "SME Cloud Sdn Bhd" (with "SME Cloud" as the display name). The company is based in Cyberjaya, Malaysia, and has been operating since April 2013. Public contact is hello@smecloud.my. Live partnership ventures are Snang.my (mortgage workflow) and Powerroof.my (rooftop solar energy intelligence).