📜 Terms of Service
Effective Date: [17 July 2025]
1. Services Offered
SME Cloud Sdn Bhd (“we”, “our”, or “us”) provides AI-powered digital tools and workflow automation for businesses, including WhatsApp-based systems for lead generation, client support, and sales engagement.
2. WhatsApp Usage Policy
By engaging with our tools, submitting a form, or clicking a WhatsApp link on this website, you agree to:
- Receive demo-related and customer service messages via WhatsApp.
- Allow SME Cloud’s AI or human agents to follow up via WhatsApp for support or inquiry resolution.
- Opt out anytime by replying "STOP".
3. Data Privacy
All data collected (including phone numbers) is handled according to our Privacy Policy. We do not share or sell your information without consent.
4. User Data Deletion
If you wish to delete your data associated with the Izara by SME Cloud WhatsApp integration, please email us at hello@smecloud.my with your phone number and request. We will process your deletion within 3–5 business days.
5. Contact
Questions? Email us at hello@smecloud.my.
WhatsApp Business API Usage Declaration
SME Cloud Sdn Bhd uses the WhatsApp Business API to support sales operations, automate client onboarding, and conduct demonstrations for Malaysian SMEs exploring digital transformation. This includes showcasing features such as automated replies, lead capture, quotation handling, and chatbot-based consultations.
Our internal AI agent Izara is designed to help prospects and partners experience the future of smart business automation. These interactions are strictly limited to educational and commercial purposes for leads and clients who opt-in.
No unsolicited messaging is conducted. All engagements are initiated by user consent through our website, demo requests, or sales consultations.
If you are a Meta reviewer and require more information, please email us at hello@smecloud.my.